Quick Answer: Can You Sue FedEx For Not Delivering My Package?

Can I get my money back from FedEx?

FedEx Express (U.S.) We offer a money-back guarantee for every U.S.

shipment.

You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds..

Can I pick up my package from FedEx after failed delivery?

Call 1–800-GOFEDEX and give the representative the tracking number or the door tag number. They can tell you what terminal has your package and make arrangements for you to pick it up.

How does FedEx investigate stolen packages?

The driver goes out and makes contact with the customer and asks if there was a problem with the delivery ie: broken, open, missing items. If the customer states they didn’t receive the package then they sign the “tracer” stating that. If it is less than a hundred dollars it is paid.

Can I pick up package from FedEx facility?

FedEx Hold for Pickup allows you to request packages to be held at a FedEx location. You can pick up packages on your schedule at locations that are convenient to where you work or live.

What happens if FedEx doesn’t deliver my package?

In most cases, we will attempt to deliver your package three times before returning it to your shipper. When a FedEx courier is unable to deliver your package, he will leave a tag on your door informing you on the Air Waybill number and the next delivery attempt.

What do I do if my package says delivered but no package?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

What do I do if my Amazon package says delivered but no package?

Go to Your Orders. Locate your order in the list and click Problem with order. Select “Package didn’t arrive” from the list. Select Request refund.

Why is FedEx taking so long to deliver?

Why? Because FedEx doesn’t store packages, and the longest time in transit for a Ground package is 7 business days, and that’s not between places that you can drive between in 8 hours. Once FedEx has possession of the package, they will tell you when it will be delivered based on the service level paid for.

What can I do if my FedEx package is stolen?

Contact FedEx about a Stolen Package If you ordered or shipped something from the US through FedEx, you can file a lost package claim online. FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim.

Does eBay refund for lost packages?

eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.

Will Amazon refund for lost package?

Ultimately, if you cannot find it or get it delivered to the buyer, you will be required to refund. Otherwise, the buyer will simply file a claim with Amazon to force the refund and affect your metrics. Put yourself in the place of the buyer. … You notify USPS and see if you can get them to find the buyers package.

Who do I call if my package was not delivered FedEx?

Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

Is FedEx liable for lost packages?

FedEx offers standard declared value coverage. If the company is responsible for a parcel being lost, stolen or damaged, the shipper can file a claim to recover up to $100 in value. If you’re sending something worth more than $100, you can purchase additional coverage by declaring the value of your parcel.

What happens when a package is lost?

The best case is if there is a separate, readable return address. In this case, that package can be returned to the sender or the sender can be contacted to provide more information. If the package has no readable label, it goes into the pile of lost packages. If a claim is made, the package has to be located.